When I called customer service on 5/27 to report this they stated they’d ship me a model new pack n play freed from charge and I would just mail back the damaged cradle. Called at present on June 18th to ask about my order, discovered it had been CANCELLED AND NO ONE CALLED ME TO INFORM THAT MY ORDER WAS CANCELLED. So if I didn’t call myself I would have been waiting for a new pack n play that NEVER would have arrived???? Why was I by no means referred to as concerning the cancellation of my order? As a brand new customer, you simply lost me as a buyer and I might be telling family and friends to not order Graco pack n play for his or her kids. The ConsumerAffairs Research Team believes everyone deserves to make good decisions.
I checked with the bank card firm and we could see the item being entered and then cancelled. I then called Customer Service as directed and after ONE HOUR wait on maintain, I was suggested that this website couldn’t ship an item to one tackle and bill the payment to another. I then emailed customer support to complain about this example. In the interim I ordered the item graco travel systems from another seller and was in a position to ship to one address and bill to my tackle. I can’t even order it as a replacement part from the internet site I’ve checked. I can’t change it in a retailer for one which got here from the manufacturer with correct parts it isn’t in stores.
I should be capable of simply detach the material to clean it just because babies don’t all the time stay clean. Then on prime of that, customer support leaves you on maintain for 1,000,000 years for them not to know what to say or tips on how to help. Since the Gray brothers founded Graco practically one hundred years ago, we’ve built the company on the concept that great engineering and meticulous manufacturing results in high-quality, long-lasting merchandise.
Graco’s aim is to provide every family the chance to thrive by way of the One Family Project, which has supported households in need throughout the nation by donating over $1M in child gear since 2010. Since 1926 Graco Inc. has been a leading provider of premium pumps and spray equipment for fluid dealing with in the construction, manufacturing, processing and maintenance industries. Impossible website expertise and telephone customer support. I ordered a Graco FastAction Jogger LX Travel System for my niece. The web site repeatedly informed me that there was a problem with my card.
I actually have all the time been one to only purchase Graco gadgets. I ordered the Graco Sequence sixty five off of the gracobaby web site as a end result of all over the place else was out of inventory on the colour I wanted. It confirmed it processed via and I acquired a affirmation e-mail. I had been waiting over a week for my automobile seat and nothing.
I have no way to legally transport my baby for who is aware of how lengthy now. I went from telling everybody how nice Graco was and to get their merchandise to now feeling cheated and had our lives affected negatively greater than just a incorrect automotive seat elements Unacceptable. In shops or online to be purchased and then one may see if Graco would reimburse the fee to us. Not everybody can wait days to weeks to have the flexibility to use their child’s car seat. Not everyone can just go buy another one whatever the firm while they await Graco to make it proper. Finally get the automotive seat and the InRight Latch (needed as a outcome of personal medical and different causes we selected. The model).