Multiple time we simply acquired the elements October 11,2022. The issue I truly have is I can go in labor any day now and it needs to be put collectively assuming all these components are ok. So I must buy something else for him to sleep in. It mustn’t have taken so lengthy to receive the substitute elements.
When I known as customer service on 5/27 to report this they stated they might send me a model new pack n play freed from charge and I would just mail again the broken cradle. Called at present on June 18th to ask about my order, discovered it had been CANCELLED AND NO ONE CALLED ME TO INFORM THAT MY ORDER WAS CANCELLED. So if I did not call myself I would have been waiting for a model new pack n play that NEVER would have arrived???? Why was I by no means known as about the cancellation of my order? As a brand new customer, you just misplaced me as a customer and I shall be telling family and friends to not order Graco pack n play for his or her children. The ConsumerAffairs Research Team believes everybody deserves to make sensible decisions.
I even have requested a full refund but have obtained no response. SHARP Certified, Pneumatic & Hydraulic Company is committed to being a complete source for quality merchandise 24 hours a day, 7 days every week, 365 days a 12 months. We are a number one supplier graco stroller for pneumatic and hydraulic manufacturers like Haskel, Butech, Graco, SMC, Sheffer, Master Pneumatic, Hawe and Schunk. Customer service consultant Candi responded to my complaint and she or he defined that she might provide the requested service internally but not by way of their web site.
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It had incorrect parts for securing it within the automobile so it sits unusable. I spend my final dime and cannot afford to purchase one other Car Seat for my Child whereas I await a response. While I anticipate the process from Graco for a new one, replacement elements, or who is conscious of what if something they’ll do. Even if I buy another model cheaper I don’t have the money to take action hell I borrowed cash to pay for the Graco one.
I checked with the credit card firm and we could see the merchandise being entered and then cancelled. I then known as Customer Service as directed and after ONE HOUR wait on hold, I was suggested that this website could not ship an item to one handle and invoice the cost to a different. I then emailed customer support to complain about this situation. In the interim I ordered the merchandise from another seller and was capable of ship to a minimal of one handle and invoice to my handle. I cannot even order it as a substitute part from the web site I’ve checked. I cannot trade it in a store for one that came from the producer with right components it isn’t in shops.
Even if they do make it proper ultimately I Have no way to get my baby to his appointments, education testing, and activities, sports activities and so forth. This may cause major issues that cannot be resolved. Despite all of the exterior components affected by this, whenever you spend over $400 to buy a Graco (or any) prime of the road product it shouldn’t come with missing or incorrect elements.
It is now July 7 and the order has not been delivered. They are utilizing Covid-19 as an excuse for this unreasonable shipping time. Graco asked for my evaluate even though I really have not received the purchase. They would not publish it as it did not meet the web site tips. AKA they’d not publish a poor evaluation of their shipping. I have no idea if the product itself is sweet or not.